laravel-tickets

bhhaskin/laravel-tickets provides a reusable ticketing system for Laravel 10/11 applications with optional Markdown rendering, polymorphic attachments, audit logging, and workspace scoping.

Installation

composer require bhhaskin/laravel-tickets:^0.1.0

Publish config and migrations if you need to customise them:

php artisan vendor:publish --tag=laravel-tickets-config
php artisan vendor:publish --tag=laravel-tickets-migrations

Run the package migrations:

php artisan migrate

Features

• SQLite-friendly migrations and Testbench-ready factories.
• Markdown rendering for ticket bodies and replies (via Str::markdown).
• Optional audit trail if bhhaskin/laravel-audit is installed.
• Polymorphic associations (ticketables) to link any Eloquent model to a ticket.
• Optional workspace integration when bhhaskin/laravel-workspaces is present.

Ticket Model

use Bhhaskin\Tickets\Models\Ticket;

$ticket = Ticket::create([
    'user_id' => $user->id,
    'subject' => 'DNS outage',
    'body' => "We cannot reach example.com from the LA office.",
    'priority' => Ticket::PRIORITY_HIGH,
]);

// Attach arbitrary models
$ticket->attachModel($site);

// Optional: assign a workspace if available
if (class_exists(\Bhhaskin\LaravelWorkspaces\Support\WorkspaceConfig::class)) {
    $ticket->assignWorkspace($workspace);
}

// Replies render markdown automatically
$ticket->replies()->create([
    'user_id' => $user->id,
    'body' => "Here is **more** context",
]);

Scopes

// Tickets for a specific user
$mine = Ticket::forUser($user)->latest()->get();

// Tickets for a workspace (works when laravel-workspaces is installed)
$workspaceTickets = Ticket::forWorkspace($workspace)->with(['owner','replies','associations.ticketable'])->paginate();

Optional Packages

• Install bhhaskin/laravel-audit to automatically log ticket and reply lifecycle events.
• Install bhhaskin/laravel-workspaces to scope tickets by workspace (adds workspace() relation and resource payload).

Both integrations are auto-detected—no additional configuration is required once the packages are installed.

Testing

composer test

The suite uses Orchestra Testbench with in-memory SQLite and includes stubs for optional integrations so tests pass without extra dependencies.